Frequently Asked Questions
Everything you need to know about our premium apparel collections.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I process a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags. Simply visit our returns portal to generate a prepaid shipping label for your exchange or refund.
Are your garments ethically sourced?
Yes, true to our name, Ethos prioritizes ethical manufacturing. We partner exclusively with factories that ensure fair wages, safe working conditions, and sustainable production practices.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the description.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options like Afterpay and Klarna.
How should I care for my Ethos apparel?
To maintain the longevity of our premium fabrics, we recommend machine washing cold with like colors and tumble drying on low or hanging to dry to prevent shrinkage.